Overview
SD Coastal Backflow L.L.C. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, contact us, or interact with our text messaging services.
Information We Collect
We may collect the following types of information when you interact with our services:
- Contact Information: Name, phone number, email address, and service address provided when you request a quote, schedule service, or contact us.
- Service Records: Information related to backflow testing, repair, and compliance reporting performed at your property.
- SMS Opt-In Data: Mobile phone number and consent information when you opt in to our text messaging program.
- Website Usage Data: Non-personal data such as browser type, pages visited, and referring URLs collected through standard web analytics.
How We Use Your Information
We use the information we collect to provide and improve our services, including scheduling appointments, performing backflow testing and repairs, filing compliance reports with water authorities, sending service reminders and updates via SMS, and responding to inquiries.
SMS & Mobile Information Privacy
SD Coastal Backflow L.L.C. does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Water Authorities: Backflow test results are filed with your local water authority as required by regulation.
- SMS Service Providers: As described in the SMS & Mobile Information Privacy section above.
- Legal Requirements: When required by law, subpoena, or court order.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. California residents may have additional rights under the California Consumer Privacy Act (CCPA).
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
Questions about this policy?
Call (619) 353-8378 or visit our contact page.
SD Coastal Backflow L.L.C. · San Diego, California